MERGE Careers

Seeking to merge surprise and delight, work and play, thought and action? We’re constantly on the search for new ideas and fresh thinking. If you think you fit into our cultural DNA, reach out and tell us about your special blend of skills.

  • 1-2 years experience
  • Full Time
  • asap

MERGE is seeking a Traffic Coordinator to join our Atlanta Support team. We believe our Support team is the hub that keeps our agency operating like a well-oiled machine. You will be partnering with our Development, Creative, Client Service and Digital teams to deliver outstanding support for our clients.

RESPONSIBILITIES

MERGE is a collaborative company. While this description includes core functional responsibilities, all of our employees are active members of the team, flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client driven environment. We’re as interested in your human side as well your technical expertise. The ideal candidate will be upbeat, optimistic and happy to help the team.

Key role responsibilities include:


  • Manage workflow of daily deliverables and ensure deadlines are met for support tasks

  • Review and prioritize issues as they are submitted

  • Facilitate team communication through all departments (Development, Creative, Client Service and Digital) to ensure all task requirements, expectations, deliverables, etc. have been fully outlined and that any outstanding information or needs are addressed

  • Develop campaign/task timelines (collaborate with Client Service and Development as needed)

  • Test and confirm issue resolution

  • Manage support tasks via Project Management software

  • Assign resources to each support task using Project Management software and verbal communication (collaborate with Development Support Lead as needed)

  • Communicate any Support workload issues to Director of Digital Operations to determine project reassignment(s) and/or resource need(s)

  • Manage communications with client on status of outstanding support issues


QUALIFICATIONS 

  • 1 - 2 years of agency or similar experience

  • Passionate about the web and digital technologies

  • Proficient in Microsoft Office and familiar with various Project Management software systems

  • Attention to detail and highly organized

  • Proven team player and excellent communicator, both written and oral

  • Ability to multi-task and to work in a fast-paced, deadline-driven environment with poise and professionalism

  • Ability to problem solve

  • Takes initiative

  • Personable and respectful of their peers

  • Positive, can-do approach


VALUES

  • Ability. Ability to bring the highest level of skill and competence

  • Agility. To keep us flexible, nimble and incredibly responsive to client and market demands

  • Humility. Constant seekers of new ideas, amazing collaborators and builders of those around us


Apply

  • 5+ years of experience
  • Full Time
  • asap

MERGE Atlanta’s Roswell office is seeking a Senior UX Designer who is passionate and proactive about improving the overall experience of complex digital products and services. The successful candidate will be an exceptional client-facing storyteller and collaborator, excited to communicate their perspective and rationale, while also eager to receive and leverage feedback from a variety of sources.

Our senior designers participate in and lead research, strategy, information architecture, and the interactive design of massive, responsive websites and mobile applications, as well as microsites, landing pages, and emails. They provide a holistic approach to the creation of personas, sitemaps, flow diagrams, wireframes, functional prototypes, and more. They plan, participate in and lead stakeholder interviews, cross-department collaborations, and user testing. They create and deliver presentations relative to all the above.

ROLE REQUIREMENTS:


  • A positive, solutions-oriented and collaborative approach to all challenges

  • Determined to discover and resolve root-level challenges, always balancing business goals with user needs

  • Perform, communicate, and leverage research & analysis of client, competitor and customers, industries, brands, technologies, digital experiences, and more

  • Experience participating in and leading workshops, design sprints, brainstorms, focus groups, user tests, and more

  • Expertise in refining the information architecture of massive collections of content

  • Demonstrable expertise in the creation of design documents such as sitemaps, flow diagrams, wireframes, prototypes, presentations, and more

  • An eye for visual design, able to create visually compelling interface designs

  • In-depth knowledge of American Disabilities Act and how it applies to digital experiences

  • Experience in designing for large scale CMS platforms, with a strong awareness of the challenges and opportunities inherent in these environments

  • Engaging storyteller, able to articulate a unique perspective and rationale to a variety of audience types, including clients, teammates, and customers

  • Eager to receive and leverage feedback

  • Strong ability to prioritize and balance workload, with a goal of providing the highest quality work product while also meeting strict deadlines

  • Mentor early career team members and contribute to the agency culture


QUALIFICATIONS:

  • 5+ years of professional experience, preferably in an agency or consulting

  • Bachelor’s degree in HCI, visual arts, related field or equivalent work experience

  • Technical proficiency in Sketch, InVision, Adobe CS, and Office 365

  • In-depth knowledge of designing for HTML5, CSS3 and JavaScript implementation


MERGE embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Apply

  • 5+ years experience
  • Full Time
  • asap

The IT Systems Administrator will report to the Director of IT and is a critical part of the IT Department, supporting technology needs for our employees and consultants. You will design, create, maintain, and improve systems that support the work we accomplish, as well as assist with triage and resolution of support requests along with the rest of the network’s IT Department. Together with the Director of IT, the IT Systems Administrator will have an unending desire to improve our surroundings and ensure that technical problems never prevent Merge employees from doing incredible work for incredible clients.

Merge is a collaborative company. While this description includes core functional responsibilities, all our employees are active members of the team, flexible in assisting the company as it grows and evolves. This expectation requires each person to be capable of adapting to the dynamics of a client driven environment. We’re as interested in your human side as your technical expertise – the ideal candidate will be upbeat, optimistic and happy to help the team.

Responsibilities


  • Design, build, and maintain local and network-wide infrastructure, including but not limited to servers, SANs, firewalls, switches, and WiFi access points

  • Plan, track, automate, and execute maintenance and patching schedules for local and remote server infrastructure

  • Support our developers with your sysadmin knowledge and talents, including but not limited to work in IIS, Microsoft SQL Server, MySQL/MariaDB, Apache/HTTPD, DNS, and general web app troubleshooting

  • Spearhead automation and improvement efforts to tie together systems and workflows. Work with departments and the IT Director to source, purchase, or create tools to solve problems.

  • Design, develop, deploy, and maintain a Windows self-service patching system servicing our PC users in Atlanta, Boston, and Chicago.

  • Participate in the monitoring and maintenance of on-site and remote systems and services.

  • Move, set up, troubleshoot, and support usage of conference room audio/visual equipment

  • Conduct both formal and informal training for employees and consultants on internal and office standard applications.

  • Provision and set up hardware, software, and logins/accounts for new employees.

  • Perform other duties as required by the situation and circumstances


Skills and Qualifications

  • Stellar communication skills, both written and oral

  • Demonstrated expertise in the following:

  • Supporting and troubleshooting Windows 7, Windows 10, and Windows Server (2008R2, 2012R2, and 2016)

  • Active Directory, including GPOs and multi-site replication

  • Deployment and maintenance of virtualization platforms, preferably VMware ESXi

  • File server administration, including permissions and quotas

  • Networking concepts including DNS, DHCP, firewall maintenance, and associated network troubleshooting techniques

  • Functional knowledge of Git

  • Scripting in Powershell, bash, and/or Python

  • Knowledge and experience with process automation and continuous integration practices

  • Experience with the usage and management of macOS a huge plus




MERGE embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. For more information, click here and here.

Apply

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Atlanta

66 degrees

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Boston

51 degrees

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Chicago

52 degrees